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Organizational Health & Performance Improvement
What We Do
We design hybrid gap assessments to diagnose and treat critical performance issues affecting strategy.
Our goal is to ferret out hidden drivers and reveal connections that your leadership team is often too close to see, so that you can develop a tactical plan to get back on track.
Organizational Health Assessment
Specialized Performance Assessment
Because the problems faced by every organization are unique, the assessments created are customized to the performance issue at hand.
Some examples of targeted assessments we’ve done include:
Capture Performance Improvement
Operational Leadership Capabilities
Rapid Growth Impact
Mission Critical Weaknesses
Organizational Infrastructure / Capabilities Gaps
Governance Program Gap Review
Why We Do It
Getting it right is tough, but it happens to be our superpower.
Our clients are smart, capable leaders who know that it sometimes takes a fresh approach and new eyes to evaluate a situation. These are just some the problems they have brought to us over the years – sound familiar?
"We’re not aligned and it’s causing us to drop the ball and miss opportunities."
"We’ve grown so fast, everything seems ok on the surface, but something feels off."
"We’re losing business and we aren’t sure why."
"One of our execs took a risk that didn’t sit well with the board – we need to know what the board is comfortable with so we have well-established risk boundaries."
Getting to the root of a problem is never as easy as we would want it to be. Understanding why something is happening requires a broad base of knowledge about the entire organizational structure from systems and processes to people and money. Every aspect of how an entity functions is connected – a seemingly unrelated thing could be the key driver of the issue we are trying to solve – it is easy to be short-sided if there is a lack in this understanding.
This is our sweet spot.
We don’t claim to know everything about your business – we don’t have to because you do. What we provide is a fresh perspective and an unbiased analysis of how your organization operates. The gaps and issues we find usually come as no surprise - it’s how they are connected, with cascading impact and previously hidden root causes that are a revelation to our clients.
The value we provide isn’t about handing you a solution on a platter – it's about applying our expertise to identify systemic constraints and drivers so that we can help build a plan to resolve their impact on performance. Then you can make the best possible decision on how to move forward.
We worked with Black Fox Strategy in 2019 to gap assess an issue we had affecting client capture in one of our groups. From the start, we thought we knew what the problem was and that Erin would simply confirm our suspicions. We were enlightened when her analysis revealed that what we thought was an issue wasn’t one at all – we actually had a completely different problem. She then worked with our team to create an action plan to get the group back to an optimum level of performance. The results have been extremely successful – we couldn’t be happier! Erin’s ability to get at the root of a problem and then support a team in crafting the solution is exceptional."
~ Lydia Griffey, Senior Principal at Stantec
How We Deliver Better Outcomes
We have the breadth of knowledge and experience that will identify the real cause – not the symptom – so you have the tools to fix the problem and make it stick.
We don’t “off the shelf” anything. We work hard to customize every aspect of our projects, with actionable outcomes and clear direction that makes sense to you.
Every tool and system has value – we will work with you to optimize whatever you already have in place to create synergy without reinventing the wheel.
We believe in action-oriented outcomes, so you get not only our recommendations, but a prioritized action plan to help you take the next step.
You need good return on your investment, so we will show you how to define and measure real success on the project.
We expect participation. Nothing we do will work without your involvement so we will all be rolling up our sleeves together.
Our Philosophy and Approach
Our philosophy is rooted in the belief that long-term organizational success lies in a balanced approach to purpose, growth and evolution that prioritizes its time, energy and resources on the vitju – the vital juncture where purpose, growth and evolution converge. This simplified approach brings the kind of clarity and focus needed to drive performance excellence, and creates the necessary link for best practice integration of strategy, risk and resilience capabilities.